Privacy Policy
Last modified: Feb 19, 2008
At JointSource we recognize that privacy is important. This Policy
applies to all of the products, services and websites offered by
JointSource Consulting Inc. or its subsidiaries or affiliated
companies (collectively, JointSource's "services"). In
addition, where more detailed information is needed to explain our
privacy practices, we post separate privacy notices to describe how
particular services process personal information, which are
accessible from the navigation bar to the left of this notice.
If you have any questions about this Policy, please feel free to
contact us through our website or write to us at Privacy Matters,
c/o JointSource Consulting Inc., 100 King Street West Suite 5700 Toronto,
Ontario M5X 1C7 Canada.
Information we collect and how we use it
We offer a number of services that do not require you to register
for an account or provide any personal information to us, such as
JointSource Search. In order to provide our full range of services,
we may collect the following types of information:
Information you provide - When you sign up for a JointSource Account
or other JointSource service or promotion that requires
registration, we ask you for personal information (such as your
name, email address and an account password). For certain services,
such as our paid programs, we also request credit card or other
payment account information which we maintain in encrypted form on
secure servers. We may combine the information you submit under your
account with information from other JointSource services but we will
never share your personal information with any third party.
JointSource cookies - When you visit JointSource, we send one or
more cookies - a small file containing a string of characters - to
your computer that uniquely identifies your browser. We use cookies
to improve the quality of our service by storing user preferences
and tracking user trends, such as how people search. Most browsers
are initially set up to accept cookies, but you can reset your
browser to refuse all cookies or to indicate when a cookie is being
sent. However, some JointSource features and services may not
function properly if your cookies are disabled.
Log information - When you use JointSource services, our servers
automatically record information that your browser sends whenever
you visit a website. These server logs may include information such
as your web request, Internet Protocol address, browser type,
browser language, the date and time of your request and one or more
cookies that may uniquely identify your browser.
User communications - When you send email or other communication to
JointSource, we may retain those communications in order to process
your inquiries, respond to your requests and improve our services.
Affiliated sites - We offer some of our services in connection with
other web sites. Personal information that you provide to those
sites may be sent to JointSource in order to deliver the service. We
process such information in accordance with this Policy. The
affiliated sites may have different privacy practices and we
encourage you to read their privacy policies.
Other sites - This Privacy Policy applies to web sites and services
that are owned and operated by JointSource. We do not exercise
control over the sites displayed as search results or links from
within our various services. These other sites may place their own
cookies or other files on your computer, collect data or solicit
personal information from you.
JointSource only processes personal information for the purposes
described in the applicable Privacy Policy and/or privacy notice for
specific services. In addition to the above, such purposes include:
-
Providing our products and services to users, including the display
of customized content and advertising;
-
Auditing, research and analysis in order to maintain, protect and
improve our services;
-
Ensuring the technical functioning of our network; and
-
Developing new services.
You can find more information about how we process personal
information by referring to the privacy notices for particular
services.
JointSource processes personal information on our servers in
Canada.
Choices for personal information
When you sign up for a particular service that requires
registration, we ask you to provide personal information. If we use
this information in a manner different than the purpose for which it
was collected, then we will ask for your consent prior to such use.
If we propose to use personal information for any purposes other
than those described in this Policy and/or in the specific service
notices, we will offer you an effective way to opt out of the use of
personal information for those other purposes. We will not collect
or use sensitive information for purposes other than those described
in this Policy and/or in the specific service notices, unless we
have obtained your prior consent.
You can decline to submit personal information to any of our
services, in which case JointSource may not be able to provide those
services to you.
Information sharing
JointSource NEVER shares personal information with other companies
or individuals.
Information security
We take appropriate security measures to protect against
unauthorized access to or unauthorized alteration, disclosure or
destruction of data. These include internal reviews of our data
collection, storage and processing practices and security measures,
as well as physical security measures to guard against unauthorized
access to systems where we store personal data.
We restrict access to personal information to JointSource employees,
contractors and agents who need to know that information in order to
operate, develop or improve our services. These individuals are
bound by confidentiality obligations and may be subject to
discipline, including termination and criminal prosecution, if they
fail to meet these obligations.
Data integrity
JointSource processes personal information only for the purposes for
which it was collected and in accordance with this Policy or any
applicable service-specific privacy notice. We review our data
collection, storage and processing practices to ensure that we only
collect, store and process the personal information needed to
provide or improve our services. We take reasonable steps to ensure
that the personal information we process is accurate, complete, and
current, but we depend on our users to update or correct their
personal information whenever necessary.
Accessing and updating personal information
When you use JointSource services, we make good faith efforts to
provide you with access to your personal information and either to
correct this data if it is inaccurate or to delete such data at your
request if it is not otherwise required to be retained by law or for
legitimate business purposes. We ask individual users to identify
themselves and the information requested to be accessed, corrected
or removed before processing such requests, and we may decline to
process requests that are unreasonably repetitive or systematic,
require disproportionate technical effort, jeopardize the privacy of
others, or would be extremely impractical (for instance, requests
concerning information residing on backup tapes), or for which
access is not otherwise required. In any case where we provide
information access and correction, we perform this service free of
charge, except if doing so would require a disproportionate effort.
Some of our services have different procedures to access, correct or
delete users' personal information. We provide the details for these
procedures in the specific privacy notices or FAQs for these
services.
Enforcement
JointSource regularly reviews its compliance with this Policy.
Please feel free to direct any questions or concerns regarding this
Policy or JointSource's treatment of personal information by
contacting us through this web site or by writing to us at Privacy
Matters, c/o JointSource Inc., 100 King Street West Toronto, ON Canada
M5X 1C7. When we receive formal written
complaints at this address, it is JointSource's policy to contact
the complaining user regarding his or her concerns. We will
cooperate with the appropriate regulatory authorities, including
local data protection authorities, to resolve any complaints
regarding the transfer of personal data that cannot be resolved
between JointSource and an individual.
Changes to this policy
Please note that this Privacy Policy may change from time to time.
We will not reduce your rights under this Policy without your
explicit consent, and we expect most such changes will be minor.
Regardless, we will post any Policy changes on this page and, if the
changes are significant, we will provide a more prominent notice
(including, for certain services, email notification of Policy
changes).
